Terms and Conditions

1. Acceptance of Terms

By accessing and using www.sagargold.co.in, you agree to comply with and be bound by these terms and conditions. These terms apply to all visitors, users, and customers who access our website or communicate with us through WhatsApp or other channels.

Please read these terms carefully before engaging with our services. If you do not agree with any part of these terms, please do not use our website or services.

2. Product Information

All silver jewelry products sold by Sagar Gold are provided with proper certification and hallmarking as per Bureau of Indian Standards (BIS) regulations. We guarantee the purity and quality of our products as described in their specifications.

Product images on our website are for illustrative purposes only. While we strive to display products accurately, we cannot guarantee that your device's display will accurately reflect the actual product. Minor variations in design and appearance may occur.

Prices are subject to change without notice. We reserve the right to discontinue or modify products without prior notification.

3. WhatsApp Business Service

Our WhatsApp business service (available at +91 99259 11121) is provided in accordance with WhatsApp Commerce Policy and applicable laws. By contacting us through WhatsApp, you agree to the following terms:

• You consent to receive communications from us through WhatsApp.
• We will use WhatsApp to provide product information, process orders, answer inquiries, and share promotional content.
• We will not use WhatsApp to send unsolicited messages or spam.
• You can opt out of WhatsApp communications at any time by sending "STOP" or "UNSUBSCRIBE" to our number.
• We comply with WhatsApp's Commerce Policy, which prohibits the sale of unauthorized, illegal, or restricted products.
• We do not sell products that violate third-party intellectual property rights.

For more information about WhatsApp's Commerce Policy, please visit WhatsApp Commerce Policy.

4. Order Processing and Payment

When you place an order through our WhatsApp business service or other channels:

• We will confirm receipt of your order via WhatsApp or email.
• An order is not considered accepted until we confirm availability and process payment.
• We accept payments through secure methods including bank transfers, UPI, and other digital payment options.
• All payments must be made in Indian Rupees (INR).
• For wholesale orders, we may require a minimum purchase amount and advance payment.

We issue proper GST invoices for all transactions as per Indian tax regulations.

5. Shipping and Delivery

For orders placed through our WhatsApp business service or website:

• Delivery timeframes will be communicated at the time of order confirmation.
• Shipping charges may apply and will be clearly communicated before order confirmation.
• We use reputable courier services for delivery.
• Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

For wholesale orders, special shipping arrangements may be made based on order volume and destination.

6. Returns and Refunds

Our return and refund policy for purchases made through WhatsApp or other channels:

• Returns must be initiated within 7 days of receiving the product.
• Products must be unused, unworn, and in original packaging with all tags attached.
• Manufacturing defects and quality issues are valid reasons for returns and will be assessed on a case-by-case basis.
• Custom-made jewelry items are non-returnable unless there is a manufacturing defect.
• Refunds will be processed within 10-15 business days after we receive and inspect the returned item.

To initiate a return, please contact us via WhatsApp at +91 99259 11121 or email at silventic925@gmail.com.

7. Privacy & Data Protection

We protect your personal information as outlined in our Privacy Policy. By using our WhatsApp business service or website, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with all applicable data protection laws and regulations in India.

8. Intellectual Property

All content on our website and shared through our WhatsApp business service, including text, graphics, logos, images, and software, is the property of Sagar Gold and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

9. Limitation of Liability

Sagar Gold shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services, including those ordered through WhatsApp.

We shall not be liable for any delay or failure to perform our obligations if such delay or failure results from events beyond our reasonable control.

10. Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

Last updated: January 1, 2025

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Address: Second Floor, A-3, Bhagvannagar Society, Varachha Road, Vrajbhumi Chowk, Sarthana Jakatnaka, Surat, Gujarat, 395006
• Phone/WhatsApp: +91 99259 11121
• Email: sagargold7361@gmail.com
• GST NO: 24ACSFS5023K1ZS