Privacy Policy

1. Introduction

Sagar Gold ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sagargold.co.in, contact us through WhatsApp, or engage with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

We may collect the following personal information when you interact with us:

• Name, contact information (including phone number, email address, and physical address)
• WhatsApp account information when you contact us through WhatsApp
• Payment information when you make a purchase
• Order history and preferences
• Communications and correspondence with us

2.2 Non-Personal Information

We may also collect non-personal information about your interaction with our website, including:

• Browser type and version
• Device information (such as your operating system, IP address, and device type)
• Pages visited and time spent on those pages
• Referring website addresses

3. How We Collect Your Information

We collect information from you when you:

• Contact us through WhatsApp at +91 99259 11121
• Visit our website www.sagargold.co.in
• Make a purchase or inquiry about our products
• Sign up for our newsletters or promotional communications
• Participate in surveys, promotions, or events
• Visit our physical store location

4. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders, including sending order confirmations and updates
• Communicate with you about products, services, promotions, and events
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Personalize your experience and deliver content relevant to your interests
• Comply with legal obligations and enforce our terms and conditions
• Detect, prevent, and address technical issues, fraud, or illegal activity

5. WhatsApp Communication and Data Processing

When you contact us through WhatsApp at +91 99259 11121, we process your data in accordance with WhatsApp's Business and Commerce Policies. By contacting us through WhatsApp, you agree to the following:

• We may store and process your WhatsApp number and the content of your messages to respond to your inquiries, process orders, and provide customer support.
• We may send you transactional messages related to your orders, inquiries, or account.
• We may send you marketing messages only with your explicit consent.
• You can opt out of WhatsApp communications at any time by sending "STOP" or "UNSUBSCRIBE" to our WhatsApp number.
• Your WhatsApp communications with us are end-to-end encrypted as per WhatsApp's standard protocols.

For more information about how WhatsApp processes your data, please review the WhatsApp Privacy Policy.

6. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, and marketing assistance.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to withdraw consent at any time, where we rely on consent to process your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may be inaccessible or not function properly.

10. Third-Party Links

Our website and WhatsApp communications may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after any modifications indicates your acceptance of the updated Privacy Policy.

Last updated: January 1, 2025

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Address: Second Floor, A-3, Bhagvannagar Society, Varachha Road, Vrajbhumi Chowk, Sarthana Jakatnaka, Surat, Gujarat, 395006
• Phone/WhatsApp: +91 99259 11121
• Email: sagargold7361@gmail.com
• GST NO: 24ACSFS5023K1ZS

We will respond to your request within a reasonable timeframe.